Miriam S. Bettencourt, MD, FAAD - Henderson, Nevada

HEATHER MERTZ

I had scheduled an appointment in September 2023 to consult with Dr. Bettencourt because I had noticed a painful lump in my left thumb. I suspected it could have been an embedded splinter or cyst. However, the doctor immediately dismissed my concerns, stating that she couldn't feel anything and insinuating that it was all in my head. I left the appointment thinking that maybe it was just a deep bruise and would eventually resolve on its own.

Eight months later, the lump was still there and causing discomfort. At this point, I was certain that my concerns were valid, so I sought an appointment with an orthopedic hand surgeon. Unlike Dr. Bettencourt, the hand surgeon attentively listened to me, asked pertinent questions, and suggested an MRI to get to the root of the issue. As it turns out, I had a large cell tumor of the tendon sheath in my thumb. It was finally removed nearly a year after my initial appointment with Dr. Bettencourt. Thankfully, the tumor was benign, but it could have been addressed much sooner if I hadn't been dismissed.

I believe Dr. Bettencourt could have at least referred me for an ultrasound or to another specialist, even if her initial impression was that it was nothing. I was deeply disappointed with her dismissal of my symptoms. While I have had positive experiences with other care providers at Thomas Dermatology, my encounter with Dr. Bettencourt was disheartening. I'm sure she is a competent doctor, but her immediate inclination to dismiss my symptoms has left me feeling unable to trust her. If I ever need to see a dermatology surgeon in the future, I will be seeking care from a different doctor.

Rooster Cogburn

Worst Dermatologist ever, she has 2.5 stars on Yelp. I will never use this rude woman ever again, she gave me the worst exam in my 52 years of life and was 1.5 hours late.

Claudia Tojek

This doctor deserves zero stars. She excised a mole and it got inflamed. I called her office 3 times for help but they never called me back. After couple months aside having a terrible scar, I realized they didn’t remove all the stitches, so I had to remove with a home tool. I still have one stitch underneath my skin like showing in the pictures.
Also, the biller overcharged for the procedures (that we pay upfront before the claim is processed), and it took 7 months and a lot of phone calls for them to return my money (almost $300)!!!!
She’s almost never at the office. They never call you back to say that you’ll be seeing by the PA when you have an appointment with her. It seems to be on purpose so you don’t have a choice.
The last time they did it to me, I was scheduled for a mole shaving and they sent to a lab that is not a provider. I got an EOB statement of $404!!!!
I had to appeal and they finally voided it but still overcharged the whole thing.
THIS DOCTOR IS A COMPLETE WASTE OF TIME AND ENERGY!!!! She made me sick!

E D

My appointment on 16 Nov 2022 was at 1:15pm. I checked in at the front desk apprx 1:00pm. I was told to wait at the lobby until called. I was not seen until 2:10pm after I asked a couple of times for the receptionist to find out what's going on. I could have been informed better and asked if I would like to reschedule instead of just making me wait there. I have a possible cancerous mole on my face. I would have just left if not for this. I will never come back to this place!

Kari Kildea

Staff was great but my appt was at 8:15, I wasn't called back to an exam room until 9 where I was told to undress and wait under paper garments until the doc came in. That wasn't for another 30 minutes. I was so cold that I put some clothes back on until she came in. Very friendly but I don't know if I'll be back because by the time I checked out it was almost 10:30. I just can't justify over 2hrs for a derm appt.

Sheila Goldman

Pleased with my follow-up visit today with Dr. Bettencourt to learn there was no sign of the pre-cancers that were seen and treated back in April. The reception area was busy and I was told they were running a little behind even though I was called back to an exam room within 10-15 minutes. Dr. Bettencourt examined areas treated at my previous visit and checked a new area of concern which turned out to be another pre-cancer. She treated area and we were finished. Surprised to be in & out within 30 minutes with my next annual appointment scheduled. Don’t hesitate to schedule your appointment with this office. They are a very efficient, helpful & professional dermatology group that I can highly recommend.

Bret Wiscomb

Love the efficiency of the office and how little time is spent waiting, either in the lobby or the exam room. Such a nice change from a normal Drs. office visit where you can just plan on getting seen 30 - 45 minutes after your scheduled appointment time. Staff is great and check out is just as smooth as the rest of the operation.

Noel Waite

I really wanted to like this office, I really did. The PA was great and took great care of me(the only reason this doesn't have 1 star) but the office staff seem like they must hate their job. I can't tell you how many times I called and left a message (because no one ever answers the phone) only to call back days or a week later because no one has gotten back to me. My medication ran out twice and never had refills apparently. Getting this info to my pharmacy would take weeks because. I finally gave up and found a new doctor. I just got a call today confirming an appointment I left a message to cancel. Not surprised. I called and cancelled again, thankful I was actually able to speak to a real person.